Care for the community permeates all our activities, and our core focus of transforming potentially contaminated land into desirable family homes and community spaces is always undertaken with the needs of future residents and neighbours firmly in mind. We put a significant amount of effort into ensuring that a development looks attractive through hard and soft landscaping of the site.
At Inland, we support a number of charities, including:
Inland are supporters of The British Institute of Brain Injured Children (BIBIC) who are a national charity offering practical help to families caring for children with conditions like autism, aspergers, cerebral palsy, Down’s syndrome, developmental delay, brain injury, and specific learning difficulties like ADHD, dyslexia and dyspraxia.
Inland makes regular donations to the Make-A-Wish Foundation and attends their fundraising events. This charity tries to make wishes of children and young people fighting life-threatening, sometimes terminal illnesses come true.
We are delighted to be the main sponsor of Beaconsfield Cricket Club, whose first team play in Division 1 of the Thames Valley League.
We are currently sponsors of Basildon Football Club.
This year we have raised over £7,000 for these charities:
Last year we completed the 5k Colour Obstacle Rush, raising over £8,000 each for:
We donated £3,000 to pay for their taxi safari around Wooburn Safari Park.
2 senior members of staff ran the London marathon and raised over £22,000.
This charity is the UK's biggest funder for the endangered Asian elephant and Inland is proud to support this organisation.
In the past 100 years 90% of the world’s Asian elephants have disappeared. In another 30 years they could easily vanish altogether; they are simply running out of space and time.
Elephant Family exists to save this iconic animal from extinction in the wild, along with tigers, orangutans and all the other animals who share their habitat. Working with local people and partnering non-governmental organisations, Elephant Family currently fund 12 projects across Asia and invest where it is needed most to protect habitat, prevent conflict and reconnect the forest homes of the endangered Asian elephant.
Since Elephant Family launched in 2002 they have invested £4 million in securing and restoring vital corridors of land, supported local communities to reduce incidents of human elephant conflict and improving the welfare of captive elephants. If you would like to find out more about Elephant Family please visit www.elephantfamily.org
The following use the site for training regularly free of charge:
'Inland Homes plc's Under a Mexican Sky by Manoj Malde' won a Silver Gilt
Ensuring customers have a positive experience throughout their interaction with us increases the likelihood of recurring project partnerships with developers, and repeat custom or recommendations from homeowners. Our strong reputation for quality, reliability and delivery leads to many opportunities, for example, land vendors trust Inland to honour promises and offer sales opportunities, while council and community groups seriously consider our bids knowing we have the capability to transform difficult sites.
Our Customer Service procedure ensures that in the unlikely event a customer is dissatisfied for whatever reason, we are able to quickly respond and deal with the issue.
Our process means that whether the development is self-delivery or contractor led, we can ensure that the issue or enquiry is forwarded directly to the correct personnel where it will be acknowledged and the matter progressed to resolution.
There is a dedicated Customer Service mailbox for each development which enables the Customer Service team to log all reported issues and enquiries on dedicated trackers to ensure that the issues are monitored from receipt to completion and that the customer remains informed.
The Customer Service Managers will attend face-to-face meetings with customers, where appropriate, to discuss and inspect reported issues first hand and make immediate determinations as to the resolution required.
Our small and professional team will seek to resolve all customer issues with empathy and expediency.
The principles of lifetime homes are incorporated into all of our developments, which means that our homes are designed to be easily adaptable for lifetime use at minimal cost. The relationship with homeowners also continues after the sale of a house, with close monitoring and support provided, and customer feedback used to improve future projects. Customer feedback has been used to improve the design of our homes, with the layout of certain rooms (for example the bathroom) changing to better suit the needs of our customers.
We ensure that our projects carried out by principal contractors and our own self-delivered projects adhere to the required standards of Health and Safety. We do this through having Health and Safety consultants visit our sites and our contractors, who then report back to us on their findings. If there are any issues in the standard of Health and Safety on a site, a development director will intervene and ensure that the working practices on the site are returned to a satisfactory level. There have been no significant Health and Safety incidents during the year.
When we decided to begin self-delivering some of our projects, we established policies and procedures that were compliant with the Health and Safety regulations. These formed the basis of a training programme across the site teams to ensure that they were clear on the standards required to comply with the regulations.
With the move to self delivery, there are now two different facets to our supply chain - principal contractors who will carry out all the construction work on a site and the wider supply chain of sub-contractors that we use on the self delivery sites.
We have developed good relationships with our principal contractors through offering them steady, consistent amounts of work. Some of these principal contractors have won awards this year at the LABC and NHBC awards, demonstrating the quality of work that they deliver for us. For the self-delivery sites, we are focused on developing relationships with the supply chain, in order to generate a solid base of sub-contractors that we can use going forward. We aim to use local labour wherever possible. We carry out due diligence on our contractors to ensure that they are able to carry out the work that we require from them.
Planning the sustainability of developments begins at the earliest stages of a project, when potential sites are assessed — for example, considering what materials are present on the site and if these could be reused in construction. Throughout the planning of the infrastructure, buildings, and construction strategies, sustainability is a core focus, and decisions are taken which make both financial and ecological sense. On larger projects we have the scope to undertake ambitious sustainability projects, such as installing energy centres, and all of our projects use a range of environmentally friendly materials and construction methods.
As we are now self-delivering some of our projects, we will have a greater control over sustainability on those sites. At all of our self-delivery sites, we avoid using mixed use skips so that we can segregate waste. This means that it is easier for the waste to be recycled, reducing the amount that goes to landfill. We are trying to reduce our carbon dioxide emissions through a number of initiatives, such as having eco-friendly site accommodation and ensuring that we are always using electricity from the main grid supply, rather than using a generator.
We pride ourselves on our open, supportive and caring culture. We develop and encourage our colleagues by offering them responsibility, stimulating teamwork and the opportunity to learn both from others in the Company and through qualifications and courses. The warmth of atmosphere and pride individuals take in working for Inland is what encourages people to stay with us and ensure that our team remains strong into the future.
We are very passionate about bringing young people into the industry. It is vital that we do this as there is a general shortage of labour across all roles within the property industry and we need to ensure that there will be a new generation of workers. We offer work experience for students, which has the potential to lead to a job offer. In some construction contracts, we specify that our contractors must employ apprentices from the local area and we have just directly employed our first site apprentice.